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Privacy Policy

Effective date: September 3, 2026

This Privacy Policy describes how TrueCare 5280 (“we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with our secure transportation services and related websites (the “Services”), including when we send you text messages. By using the Services or providing your information to us, you agree to this Policy unless a separate agreement states otherwise.

1. Information we collect

We may collect the following categories of information, depending on how you use the Services:

  • Contact and identity data: name, email address, phone number, mailing address, employer or facility, and similar identifiers.
  • Ride request data: pickup and drop-off addresses, preferred times, ride type, passenger count, escort or accessibility needs, and notes you provide.
  • Transportation and operations data: trip records, driver assignments, arrival and drop-off information, and related operational records needed to provide transportation.
  • Communications: messages you send us, call or support logs, and records of SMS or other notifications we send (including delivery status where available).
  • Device and technical data: IP address, browser or app version, device type, general location derived from IP, and cookies or similar technologies when you use our websites.

2. How we use information

We use information to:

  • Provide, operate, maintain, and improve the Services;
  • Schedule and complete secure transportation;
  • Send transactional, operational, and service-related messages (including SMS) such as trip updates, reminders, and security notices;
  • Respond to inquiries, provide support, and enforce our terms;
  • Protect the safety and integrity of passengers, drivers, and the public;
  • Comply with law, regulatory requirements, and lawful requests; and
  • With appropriate consent where required, send marketing or promotional communications (you may opt out as described in those messages or below).

3. Text messages (SMS)

If you opt in to receive text messages from us, we will use your mobile number to send the types of messages described at the point of opt-in (for example, ride confirmations or arrival notices). Message frequency varies based on your use of the Services and your preferences.

Charges: Message and data rates may apply according to your carrier plan. Carriers are not liable for delayed or undelivered messages.

Opt-out: You may opt out of promotional SMS at any time by following the instructions in the message (e.g., replying STOP). For transactional or legally required messages, we may still send certain notices as permitted by law or until your relationship with us ends; contact us if you have questions.

Help: Reply HELP for assistance or contact us at [email protected].

We do not sell your phone number or use it for unrelated third-party marketing without your consent where such consent is required.

4. How we share information

We may share information with:

  • Service providers who assist us (e.g., hosting, messaging/SMS delivery, mapping) under contractual obligations to protect data;
  • Your organization or facility, where necessary to deliver the ride you or they have requested;
  • Legal and safety: when required by law, court order, or government request, or when we believe disclosure is necessary to protect rights, safety, or security;
  • Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell personal information as the term “sale” is commonly defined in U.S. state privacy laws. We do not share ride details with transportation brokers to fulfill your trip.

5. Retention

We retain information for as long as needed to provide the Services, meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data type and jurisdiction.

6. Security

We implement reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to or opt out of certain uses. To exercise applicable rights, contact us at the email below. We may verify your request as permitted by law.

8. Children’s privacy

The Services are not directed to children under 13 (or the age required in your jurisdiction). We do not knowingly collect personal information from children in violation of applicable law. Rides involving minors are arranged by a parent, guardian, or authorized facility.

9. International users

If you access the Services from outside the country where we operate, your information may be processed in countries that may not provide the same level of data protection as your home country. Where required, we use appropriate safeguards.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised effective date and, where appropriate, provide additional notice (such as email).

11. Contact us

For questions about this Privacy Policy or our data practices, contact TrueCare 5280 at [email protected] .

This policy is provided for general information and does not constitute legal advice. You may wish to have it reviewed by counsel for your organization and jurisdiction.